Privacy Policy

Effective Date: [12/07/2025]
Brand: Level
Applies to: Website and Mobile App

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1. Introduction

At Level, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website or mobile app.

By using our services, you agree to the terms of this policy.

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2. Information We Collect

We may collect the following types of information:

Personal Information:
Your name, email address, phone number, delivery address, or other identifying info you provide during registration, checkout, or customer support.

Device Information:
Device type, operating system, mobile identifiers, and browser info.

Usage Data:
Pages you visit, time spent on pages, clicks, and how you interact with the app/website.

Location Information:
If you allow, we may collect your approximate or precise location to improve service experience.

Payment Information:
We do not store your card or payment details. All transactions are processed securely through trusted third-party payment gateways.

 

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3. How We Use Your Information

• We use your information to:
• Process orders and deliver products
• Communicate with you (order updates, offers, support)
• Improve our app/website and user experience
• Personalize content and product recommendations
• Send promotional messages (only if you opt in)

 

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4. Sharing Your Information

• We do not sell your personal data.
• We may share limited data with:
• Trusted partners (delivery, payment processing, analytics)
• Legal authorities when required by law

All third parties are required to respect your privacy and handle your data responsibly.

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5. Your Choices

Update Info: You can update or delete your profile info anytime.

Opt Out of Marketing: You can unsubscribe from promotional emails or notifications.

Permissions: You can control location, notifications, and other access through your device settings.

 

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6. Data Security

We use encryption, firewalls, and secure servers to protect your information. However, no method of transmission or storage is 100% secure — so we always encourage safe practices.

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7. Children’s Privacy

Our app and website are not intended for children under the age of 13. We do not knowingly collect data from minors.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you through the app or website if major changes are made.

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9. Contact Us

If you have any questions or concerns about this policy, feel free to contact us:

📧 Email: support@level.com.bd
📞 Phone: 09647176101
📍 Address: Sirajganj, Bangladesh